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Personal Data Guarantee

Last updated on 16 May 2016

We take the protection of your privacy very seriously.

Our guarantee to you is that we will always safeguard and respect your privacy. The main ways that we do this are by;

  • Ensuring that we always comply with up to date European data privacy legislation (GDPR). This is one of the most comprehensive systems of privacy legislation anywhere in the world;
  • By using up to date technology to ensure that your data is always secure. For example;
    • Your password is stored using the most up to date encryption protocols so that it cannot be decrypted, even by us;
    • Our payment systems are fully certified to the most up to date protocols and are regularly tested;
    • Where we do need to transmit your details for example to take payment then these details are always securely encrypted.
  • Taking a range of measures to ensure that you are dealing with real people and not scammers these measures include:
    • Content Moderation – Our dedicated, highly-trained team of moderators work 24 hours a day, 7 days a week to ensure that all of our members are genuine. They review every profile and photo that is uploaded to the site, as well as looking out for common scammer trends.
    • Anti-Scam software - Not only do we have “super” humans fighting the war on scammers, we also use advanced anti scam software. This advanced technology cross references profile information with common scammer information and trends, giving us a risk rating for each member. Those profiles identified as a scammer will automatically be removed from the site. Those profiles with a high risk rating will then be closely monitored by our team and removed if necessary.
    • Cross referencing - We use numerous tools to ensure that all profiles are genuine. In addition to our anti-scam software, we check the validity of profiles by cross referencing profile information on Facebook and Google Image Search. Although scammers are our main focus, we also protect you from fake profiles created for entertainment purposes.
  • By providing you with the tools to tell us if you see a profile that does not look right or if you observe inappropriate behaviour from any other member.
    • You will find a “Report Profile” button on every single profile. Once a profile has been reported, one of our moderators will investigate and we will take the appropriate action. This can range from sending a warning, blocking the member from contacting you or removing the account from the Website.
  • By ensuring that we are always transparent and open about why we are collecting data from you and ensuring that we are available and contactable to answer any questions that you have;
    • Privacy Policy - Our Privacy Policy sets out in detail what ways we collect and what we do with it.
    • Help and support - Our Help tab gives you a list of our most frequently asked questions. If you can’t find what you are looking for or have any feedback you can contact us via Support Message. This option can be found at the bottom of each answer.
    • Email support - You’ll find a Contact Us link at the bottom of every page. This allows you to ask any questions that aren’t covered in our Help section.
    • Venntro.net - If you need a reminder of which dating site you have an active subscription for, you can find out on our Venntro.net page by entering your email address. If your email address is registered to one or more sites operated by us, we'll send you an email with the details.
    • Customer charter - We’re incredibly proud of how hard our team work to provide a standard of service that goes above and beyond expectations. Our Customer Charter is our promise to you to constantly strive to be the number one online dating service provider.
  • By sharing with you advice and best practice about how to use our online services safely.
    • Keeping you all save online is our goal, and that is why we feel it is important to share our knowledge with you. Our team regularly post tips and advice on how to spot a scammer, and how to avoid falling prey to them. You can find more information at Online Dating Protector.

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